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Last updated 17 April 2026

This Privacy Notice for KareAI Ltd. (‘we’, ‘us’, or ‘our’), describes how and why we might access, collect, store, use, and/or share (‘process’) your personal information when you use our services (‘Services’), including when you:

  • Visit our website at https://kareai.com/ or any website of ours that links to this Privacy Notice
  • Engage with us in other related ways, including any marketing or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@kareai.com.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to respond to your enquiries, communicate with you, operate and protect our website, and comply with legal obligations. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.

How do we keep your information safe? We have appropriate organisational and technical processes in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights? The easiest way to exercise your rights is by contacting us at privacy@kareai.com. We will consider and act upon any request in accordance with applicable data protection laws.

TABLE OF CONTENTS

  1. Data Controller
  2. What Information Do We Collect?
  3. How Do We Process Your Information?
  4. What Legal Bases Do We Rely On to Process Your Personal Information?
  5. When and With Whom Do We Share Your Personal Information?
  6. International Data Transfers
  7. Do We Use Cookies and Other Tracking Technologies?
  8. How Long Do We Keep Your Information?
  9. How Do We Keep Your Information Safe?
  10. Do We Collect Information From Minors?
  11. What Are Your Privacy Rights?
  12. Controls for Do-Not-Track Features
  13. Do We Make Updates to This Notice?
  14. How Can You Contact Us About This Notice?
  15. How Can You Review, Update, or Delete the Data We Collect From You?

1. DATA CONTROLLER

The data controller responsible for your personal data is:

KareAI Ltd.
23 ul. “Baba Vida”
Sofia, Sofia City Province 1510
Bulgaria

For privacy-related questions, you may contact us at privacy@kareai.com

2. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect may include the following:

  • names
  • email addresses
  • organisation or company name
  • information submitted through contact forms

Data Collected Automatically. When you visit the Site, we or our service providers may automatically collect certain technical data, including IP address and approximate geolocation, browser type and version, operating system, pages visited, and referring URL.

Sensitive Information. We do not process sensitive information as defined under Article 9 GDPR (such as health data, biometric data, racial or ethnic origin, religious beliefs, or political opinions). Please do not submit such information through our contact forms or email.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

3. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to respond to your enquiries, communicate with you, operate and protect our website, and comply with legal obligations.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To respond to your enquiries and requests submitted through our contact forms or by email.
  • To communicate with you about our services or a potential business relationship.
  • To operate, maintain, and protect our website.
  • To comply with legal obligations and, where necessary, to establish, exercise, or defend legal claims.
  • To understand how visitors use the Site and to improve its content and performance (analytics, only with your consent).

In Short: We only process your personal information when we have a valid legal basis to do so under applicable law.

The General Data Protection Regulation (GDPR) requires us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases:

  • Consent (Article 6(1)(a)). We may process your information if you have given us permission to use your personal information for a specific purpose, such as analytics cookies. You can withdraw your consent at any time.
  • Performance of or steps prior to a contract (Article 6(1)(b)). We may process your information where it is necessary to take steps at your request before entering into a contract or business relationship with you.
  • Legal Obligations (Article 6(1)(c)). We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, or to exercise or defend our legal rights.
  • Legitimate Interests (Article 6(1)(f)). We may process your information when it is reasonably necessary to achieve our legitimate business interests, such as responding to enquiries, operating and improving our website, and protecting our Services, provided those interests do not override your fundamental rights and freedoms.
  • Vital Interests (Article 6(1)(d)). We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party.

5. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share personal information only in limited cases — with service providers, business partners relevant to your enquiry, when required by law, or in connection with a business transfer. We do not sell your personal data.

  • Service Providers. We may share your information with third-party service providers that help us operate our website, manage communications, host our website, or support our business operations. These providers act as data processors under Article 28 GDPR and are bound by appropriate data processing agreements.
  • Business Partners and Technology Partners. In limited cases, where relevant to your enquiry or requested service, we may share your personal information with selected business partners, technology vendors, or implementation partners in order to evaluate, coordinate, or facilitate a potential service or solution. We will do so only where there is an appropriate legal basis and only to the extent necessary for that purpose.
  • Legal Requirements. We may disclose your information where required to do so by law or where necessary to protect our legal rights or comply with a legal process.
  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

6. INTERNATIONAL DATA TRANSFERS

In Short: We are based in the EU and process your data within the EEA where possible. Any transfers outside the EEA are safeguarded in accordance with Chapter V GDPR.

KareAI Ltd. is based in Bulgaria, an EU Member State. Your personal data is processed within the European Economic Area (EEA) where possible. If we transfer personal data outside the EEA, we ensure appropriate safeguards are in place in accordance with Chapter V GDPR, such as European Commission Standard Contractual Clauses or adequacy decisions.

7. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and similar technologies to support the operation, security, and performance of our website, and where applicable, for analytics.

We may use cookies and similar tracking technologies to support the operation, security, and performance of our website. Where applicable, we may also use such technologies for analytics, but only where you have provided consent.

Specific information about how we use cookies and similar technologies, and how you can manage them, is set out in our Cookie Policy: https://kareai.com/cookie-policy.

8. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

Enquiry data submitted via contact forms will generally be retained for up to 24 months from the date of last contact, unless a business relationship is established, in which case retention periods will be governed by our contractual obligations and applicable law.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

9. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

10. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect personal data from children under 16 years of age.

Our Site and services are not directed to children under the age of 16. We do not knowingly collect, solicit data from, or market to children under 16 years of age. If we learn that we have collected personal information from a child under 16, we will take reasonable steps to delete such information. If you believe we may have collected data from a child under 16, please contact us at privacy@kareai.com.

11. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your location, you may have rights regarding your personal information under applicable data protection laws.

In some regions (like the EEA and Switzerland), you have certain rights under applicable data protection laws. These may include:

  • Right of access (Article 15): to request access and obtain a copy of your personal information.
  • Right to rectification (Article 16): to request correction of inaccurate or incomplete data.
  • Right to erasure (Article 17): to request deletion of your personal information.
  • Right to restriction (Article 18): to request that we restrict the processing of your personal information.
  • Right to data portability (Article 20): to receive your data in a structured, machine-readable format.
  • Right to object (Article 21): to object to the processing of your personal information.
  • Right not to be subject to automated decision-making (Article 22): we do not carry out automated decision-making or profiling with legal or similarly significant effects.

You can make such a request by contacting us using the contact details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us using the contact details provided below. However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Cookies and similar technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove or reject cookies, this could affect certain features or services of our Services. For further information, please see our Cookie Policy: https://kareai.com/cookie-policy.

If you have questions or comments about your privacy rights, you may email us at privacy@kareai.com.

12. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (‘DNT’) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

13. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated ‘Last updated’ date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact us at privacy@kareai.com.

15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we process it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information, where consent is the legal basis relied upon. To make such a request, please contact us at privacy@kareai.com.